Contact & Support
Talk to an engineer, not a bot
Support tickets are answered by the same team that builds the platform. Phone lines and ticket queue are staffed Monday to Friday, 09:00–18:00 CET.
All Cloud Nodes Operational
FRA-1 · MUC-2 · ZRH-1 — API latency p95: 71 ms · Last incident: 47 days ago
Open a support ticket
Please include your site ID (format ah-xxx-0000) and gateway firmware version when applicable. Median first response: 3 h 40 min.
Company & office
Registered office
CloudCore Casa Solutions GmbH
Landsberger Str. 155 (BC Westend), Office 412
80687 Munich, Germany
Getting here
BC Westend sits directly at Landsberger Straße / Westendstraße, served by tram 18/19 and the S-Bahn (Hirschgarten, 8 min walk). Visitor parking is available in the underground garage — register your plate at reception, floor 4.